Customer Help (FAQ)

Frequently Asked Questions

Account Management

How do I create an account?
Click the user icon at the top right corner of our website and follow the registration prompts. Please note that no account is required to purchase on Buyzahr.
How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions sent to your email.

Orders and Shipping

What are your shipping options and delivery times?
We offer various shipping methods with different delivery timeframes. For detailed information about shipping options, costs, and delivery times, please visit our Shipping Policy page.
Do you ship internationally?
Currently, we only ship within Australia and selected countries. For more information about our delivery areas and shipping options, please check our Shipping Policy.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order through our Tracking page page.

Payment and Security

What payment methods do you accept?
We accept various payment methods including major credit cards and popular payment platforms.
How do you protect my personal information?
We take data security seriously and employ multiple measures to protect your information. For detailed information about how we handle your data, please review our Privacy Policy.

Returns and Refunds

What is your returns policy?
We offer returns on eligible items within our specified timeframe. For complete details about our returns process, eligibility, and conditions, please visit our Refund Policy page.
How do I return an item?
To initiate a return, please follow the process outlined in our Refund Policy. This will ensure your return is processed efficiently.
How long do refunds take?
Refund processing times vary depending on your payment method. For detailed information about refund timeframes and processes, please check our Refund Policy.

Still have questions?

Visit our Contact Information page for all the ways to reach our customer support team.